Exchange and Returns 

 

Follow these 4 steps:

 

Step 1

Using the enclosed return form you got together with your

orderconfirmation, indicate which item(s) you wish to return and the reason why.
If you are not able to print, you can send and email to Lager@urbanpioneers.no with the same info. Norwegian, Swedish and English is OK language. 

 

Step 2

Insert the Exchange & Returns form with the item(s) you

wish to return in the original packaging with all tags attached.

 

Step 3

Use the pre-paid post shipping label and deliver your package to your nearest

post office. If you lost it or did not got it, send E-mail to lager@urbanpioneers.no and we will send you a new one. Norwegian, Swedish and English is OK language.     

 

Step 4
You will get your new item(s) if you asked for exchange. For returns, you will get your money back trough Klarna.

 

Any questions? 

Contact our marketing manager:
E-mail jeanett@urbanpioneers.no / Ph +47 926 93 179
 


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